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We can help you with your PC or Home Theater no matter where you purchased your equipment, and we don’t leave the job until it meets your specifications.


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Geek Squad® Virtual Agents are ready to take the hassle out of computer repair.

When you have a problem, help is just a mouse click away. Through your high speed internet connection, Virtual Agent ® can log-on remotely and provide: Repair, Training, Installation and Setup.

How does online support work?
choose a service agent
1.Choose a service or Virtual Agent online
Visit Online.GeekSquad.ca to pick your service or chat online with a Virtual Agent who will assess what online service is right for you.
remote connect
2.Connect to the Agent
That same Virtual Agent will walk you through what the service includes and will then take control of your Computer. You can sit back and watch as the service is performed or feel free to walk away and do other tasks while services are performed. If you do have any questions, the Agent will remain online via chat.


remote rate
3.Relax and Rate your experience
At the end of your service an Agent will review the procedure they performed and will disconnect from your computer. Once the session is complete, you will be able to score and give feedback regarding your experience.

5 Reasons to Use Online Support
  1. 1.Safe and Secure
    When you are connected to a Virtual Agent ®, the session is protected by an encrypted 128-bit connection and you can watch everything the Agent is doing on your screen at home.

  2. 2.Reviews and Ratings
    See what other customers are saying before you use a specific Virtual Agent ®

  3. 3.Convenient
    No need to leave your home to get help for most technology problems. Help through your high speed internet connection is just a mouse click away, day or night.

  4. 4.Choose Your Agent
    Want to use the same Virtual Agent® again? No problem. Geek Squad Online Support allows you to connect with the same person if they are available. If they are away, you have the option to leave a message and they will get back to you.

  5. 5.Service Guarantee
    Geek Squad guarantees our online services for 30 days. If there is a problem with the service we provided, we will work to remedy your problem quickly and at no additional cost if notified within that 30 day period.

 


To get help now speak with a Virtual Agent or select a service

By clicking on the links above, you will be leaving GeekSquad.ca and entering a site hosted and operated by SupportSpace. Please review the privacy policy while on Online.GeekSquad.ca.

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